Frequently Asked Questions

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General Questions

How do I book an appointment?

There are numerous ways to book an appointment here at Salon 29:11. We are available for booking by phone at 714.544.2911. Additionally, you can book 24/7 by clicking the "Book Now" tab in our website menu. We are also available for booking via our Facebook page.

How far in advance do I need to book my appointment?

We recommend that you book your appointment at least 24 hours in advance, as there will be more openings available the earlier you book.

What is your cancellation policy?

Once you have set up your appointment, we reserve that space specifically for you. Thus, we kindly ask that you give us at least a 24 hour notice before rescheduling.

What should I do if I am (or will be) late to my appointment?

In the event that you are late to your appointment, we ask that you give us a call so that we know to hold your reservation.

When should I arrive at my appointment?

If you are new to the salon, we ask that you try to arrive five to ten minutes early to your appointment.

Do you share my personal information (e.g. phone number, email address, etc.) with anyone else?

Absolutely not. We vow to keep your contact information completely confidential and we will use it only to send you appointment reminders, gifts, specials, etc.

Do I need to leave a tip for my stylist?

Leaving a tip is by no means required. However, if you love your hair, tips are always appreciated by our stylists.